Changelog

We are excited to announce that the mobile applications are now officially available on the Google Play Store and Apple App Store.

Users can now install the production version directly from the stores, meaning TestFlight and Firebase builds are no longer required.

Download links:
Android is here: https://play.google.com/store/apps/details?id=com.weuc.app&hl=en
Apple app is here: https://apps.apple.com/gb/app/we-uc/id6752716641

This is an important milestone for the We UC, and the team will continue working on further improvements and updates.

We have updated Evalua with the following changes:

• Fixed persistent dashboard data when switching between companies
• Implemented History Record AI Chat (new feature)
• Updated the documentation

Demo screen recording showing how the AI Chat feature works, you can find it below.
You can also find the updated Evalua documentation here:

Hello everyone!
We have updated the We UC application with the changes listed below.

Major Fixes & Important Updates

• BLF issue fixed on deskphone devices
Statuses are now updating correctly after calls end.
Previously, statuses on deskphone devices were not updating correctly - for example, the “Talking” status could remain active long after a call had ended.
The team is currently monitoring the behaviour to ensure stability.

• Increased Recording Processing Limits for Large Call Recordings
Implemented a short-term fix to prevent issues with large call recording processing. Recordings are now working correctly, while the team continues working on a long-term solution and further improvements to the overall recording workflow.

• Implemented allowing admins to manage meeting recordings

• Implemented allowed features access list, new UI

• Implemented select/deselect all items from the numbers access list

• Implemented right-clicking on a conversation brings up a menu

Softphone & Call Management
• Fixed soft phone elements overlapping
• Fixed the Enter logic in softphone favourites
• Improved calls bar UX for external number dialling
• Fixed from/to field states in call history
• Fixed duplicate voice mail messages to the default and specified in the call divert VM box

Desktop Application
• Fixed can't click when chat is open
• Fixed the screen cut off at the bottom on the contacts pages

Meeting Section
• Fixed audio-only tooltip in meets

Call Groups & Ring Groups
• Fixed call group rename functionality
• Applied music on-hold changes for Ring Group

Recordings & Sharing
• Fixed share recording copy link issue
• Fixed the inability to copy the meeting recording link and the multiple toast issues

User Management & Access Control
• Fixed the missing expiration date in the remove user confirmation modal
• Changed user to member in the user type section

Settings & Configuration
• Implemented new ringtone description
• Implemented music on hold description
• Fixed the redirect from the my device section
• Fixed blank page when opening the invitation link for a new user

Favorites & Contacts
• The favourites tab only shows the searched contact after adding it

Error Handling & Notifications
• Updated error provisioning notification for phones on 3rd-party RPS

Hello everyone!
We’ve released a new product update with the following changes:

• Call recordings are now attached to history objects.

• Added search by remote number.

• Duration is now shown on the history table.

• Workspace columns added to the company users table.

• Fixed company knowledge instructions appearing at the workspace level.

• Fixed proxying of S3 media links through the API.

• Fixed call transcriptions, summaries, and feedback not auto-updating.

We’ve released a new product update with the following changes:

Meeting section:

• Fixed display issues in meeting components

• Implement DND status check for Meeting Invites

• Fixed scroll to new messages on opening meeting chat

• Prevented camera flashing on device connection

• Rewrite "link copied" transition for meeting links

• Fixed recording indicator status mismatch and resolved duplicate "Recording Initialised" notifications

• Fixed the meet chat link colours and enabled clickable links on desktop

• Implemented automatic cursor focus on the input field when opening the meeting chat

• Added "Download" action for meetings in call history

• Implemented switch view to full-screen functionality

• Refactored native audio mode tooltips into custom-styled tooltips

• Add push cancellation for video- meet pushes ( related to the mob app)

  
  Contact section:

• Implemented new layout for the contacts section

• Added "X" (clear) button in editing contacts model

• Changed contact type label from "Private" to "Personal"

• Fixed contacts pop-up view and external/colleague icon logic

• Fixed message, voice, and video hover effects in the contacts table

• Implemented "self-hide" logic: users no longer see themselves in the contact list

• Disabled call and chat icons for the "self" user profile
  
  User Management, Call Flow & Back Office:

• Resolved data inconsistency between Back Office and User Management

• Fixed name display issues and clear icon functionality in User Management

• Removed the clear icon from the technical details view

• Fixed the time of day picker in Call flow ( Time of day node), visible only for admin

• Changed "Music on Hold" audio for Ring Groups in Call Flow
  
  Numbers & Soft Phone:

• Resolved browser suggestion/autocomplete issues in the Soft Phone input area

• Implemented backend error display when creating numbers

• Fixed number format issues across the platform

• Fix the modal window for the desktop app favourite contacts

  
  Device & Settings:

• Added "Favourite" field for devices

• Add a notification who don't have a microphone

• Fixed device name edit input functionality

• Synchronised Caller ID documentation and initialisation

• Fix user status not updating after call ends on desktop (testing in progress, results expected tomorrow)
  
  User Interface & General Fixes:

• Implemented "click outside" to close the support chat

• Change the name of  "Communicator" to Desktop app

• Updated "existing email" error messages

• Fixed history selection: items no longer remain selected when navigating away

• Added Tab Index support for "X" icons for better navigation

• Updated system banners with the latest application updates

• Resolved select pop-up issues and fixed voicemail re-fetch logic

• Disabled playback icons for unavailable voicemails

• Update the banner with the latest app update

Hello everyone!
We’ve released a new product update with the following changes:

- Conversation view is disabled when only one side of the conversation present
- Fix company dropdown searching by ID instead of name
- Fix oddities in workspace search
- Fix potential validation issue returning toast that contains a runtime error
- Fix separate reviewed calls from passed/failed
- Fix strange border issues on tables
- Fix add reviewed calls (passed/failed) to filters
- Fix routing to 404 when user isn't part of a workspace
- Fix the avatar update that isn't reflected in the top right avatar
- Fix routing issue on password update
- Swap the current AI model from OpenAI to Gemini for improved diarization, understanding of speech, and speed
- Fix speaker attribution issues in transcriptions
- Replaced auto refresh with manual refresh

We’ve released a new product update with the following changes:

Meeting System
- Fixed meets tile layout
- Fixed camera placeholder within meets
- Fixed auto-open modal issue for meetings
- Fixed input area auto-complete issues & meets redirect logic changes
- Updated camera not found display in settings
- Fixed microphone selection for meets
- Fixed profile and placeholder for meets
- Implemented pin share screen functionality
- Restored move to tile meets feature
- Enabled screen share in audio-only mode (meet section) (web)
- Fixed recording indicator position
- Fixed camera state on audio mode enabled
- Fixed recording tooltip to portal mode
- Fixed session conflict when opening the meeting link from media links
- Fixed popups should close when logging out of the meeting or page
- Fixed the call details modal remains visible after session termination
Contact
- Fixed spaces issue in contacts and styling in input
- Fixed icons in contacts pop-up
- Fixed contact number display in analytics popup
- Fixed surname/name max length schema
- Prevented entering only spaces as a group name, breaking chat details
Call Flow
- Added delete button in call flow (Back Office)
User Management
- Fixed name validation in User Management
- Fixed edit department table changes
Device & Audio Settings
- Fixed default input devices
- Used ideal instead of exact for audio/video device constraints
- Fixed exact to ideal device selection
User Interface & Filters
- Added filters, close button, and repositioned search icon
- Fixed call filter by user
- Fixed some input close icons
- Avoided code suggestions in the call bar
Notifications & Settings
- Fixed disabled switches in notifications
- Fixed global settings edit access
Authentication & Session Management
- Fixed: a stable connection cannot be established if the app is opened in multiple tabs
- Fixed password visibility toggle overlapped on the password field
-Admin deletion support for call recordings and voicemails ( still in progress, will be finished during the next cycle)
Analytics & Popups
- Implemented new contact pop-up
Recording & Sharing
- Fixed empty rows in send to dropd
- Fixed undo cancellation popup

Good morning everyone, we’ve released a new desktop app production update.

All the latest changes are listed below.

Please make sure to update to the new version.

If you use a MacBook: https://download.weuc.com/latest/prod/mac/

If you use Windows: https://download.weuc.com/latest/prod/win/

Your current version will continue to work, but you will no longer receive future updates on it. So please download and install the new version to stay up to date.

List of changes:
Meeting System
- Fixed video bug with audio-only mode
- Fixed meets recording layout (recording playback)
- Added a dialogue when clicking 'x' in meetings
- Added camera closing animation
- Fixed the layout changing on window change
- Implemented move to tile for meets
- Fixed disabled tooltips on the pre-join page
- Updated LiveKit config
- Fixed the close popup on PiP meeting end
- Implemented audio-only option for meetings
- Fixed only show own name on hover in meets
- Improved UX on camera settings on meets
Back Office
- Fixed BO call queue styles
- Fixed BO call divert issue
- Fixed BO bulk add contact
- Implemented BO new layout
- Fixed the cursor should be placed in the search for users when the modal window is open
- Fixed allowed/enabled features
- Added delete account functionality
- Added delete number functionality
- Fixed navigation on the left bar does not work when the User page is open
- Combined call and voicemail transcription and summarisation into a single toggle
- Fixed the search field is too narrow when adding a department or searching for users
- Added a tooltip informing administrators that service is available
Voicemail/Call Monitoring
- Added disabled view switches in voicemails and call monitoring
- Fixed in voicemail box (show adding new voicemail box functional only for self users and reset caches when logging out from account)
Call History/ Recording
-Implemented responsive mobile-friendly version for share link
- Implemented redesign of bulk functions in history
- Added history ID and time to copy report
User Management
- Added in UM/BO call divert functionality (new design)
Call flow/Refactoring/settings improvements
- Refactored components loader content & call queue new drawer design implementation
- Marked draft call flows as draft in the numbers tab
- Fixed microphone selection not selecting the default
- Fixed sort input devices on macOS
- Added a tooltip in transcription
- Built in FE page for 403 errors with reload
- Ensured a clean FE console in production
- Fixed app routes & soft phone action issues
- Fixed duration field issue