Persistent meeting chats via channels in messages

It would be great to have the facility to have channels created for every meeting that is formed, and every participant of the meeting would be a member in the channel. Once the meeting has ended, the channel should persist until it's archived by an admin or the meeting creator.

DND auto off?

When setting yourself as DND have a options for it to auto remove at at set time. to reduce risk of forgetting to come off DND after a meeting etc

Unbale to see if missed call was true or part of hunt group

I am in the main overflow and if I do not answer the call it will show as missed, however this is not missed as was answered by someone. Makes it impossible to see if i have had missed calls on my DDI. Can you add the number dialled and not show it as missed if the call was answered by someone else?

Ability to dial into meeting by phone number

Not able to dial into a meeting

Adding a number when creating a tenant

I am trying to build a tenant for a customer as they are being migrated over. It says I need to add a number but I dont want to move the number over yet just create the tenant ready. How can we get round this ?

Presence

To either have more options that are created at a company level or add your own. eg. on break, lunch, in meeting, holiday etc

Delay / no notifications on chats

Either I am not notified or there is a large delay. Updates sometimes if i refresh webpage to show I have chat notification

Add AI Voice Prompts Directly to Messages

Will there be an option to use a built in tool to create AI IVR messages, as opposed to using a third party like we do with PBXware https://circlecloud.pv-site.com/ Also, could I get admin access to an account to test the UI and functionality of doing tenant builds? Thanks

Last name field on a user

Are we able to remove the requirement to have to enter a last name when creating a user. Some users dont need a last name if the extension is just called Accounts or Sales etc.

Screen Share in meetings

Hard to see what screen it was sharing (other platforms box the screen) and it didnt look like a screen I had open Environment: test Client: WeUC-WEB Build Number: v1.1.0 Realm: Unknown Realm Call Details: Direction: Unknown From: Unknown (Unknown) To: Unknown (Unknown) Date: 26/02/2025 CDR ID: Unknown Timestamp: Unknown User ID: 67bf174cea34e654a0a05a95

Add labels to buttons

When hovering over buttons, there are no description labels to explain what the button does.

BE. Add featurebase to desktop

Missed Calls

We did a couple test calls in-house and although I had 5 missed calls on my desk phone, my mobile app says I have 35.

Fix call transcripts so that they appear 100% of the time

The desktop app works well and we are generally happy with it. I am looking forward to the call transcripts to appear 100 % of the time

Add in product customer support chat for SaaS product

For SaaS users, can we install the web chat feature for Featurebase? @mkundys https://help.featurebase.app/en/help/articles/5984177-messenger-installation?_gl=1*1s74sz1*_gclau*OTY1Mzg0Mjg5LjE3NjgyMTc1NTE.*_ga*MjE2NjUzNTk0LjE3NjgyMTc1NDc.*_gaPYHTHHFWN0*czE3NzE3MzkwNzEkbzUkZzEkdDE3NzE3Mzk4NzQkajQ3JGwwJGgw

Call Quality

call has as tatic sound, breaks up every know and then. This is on almost all calls. I am over WiFi via desktop app, but works fine over Communicator 7. Could be something simple like the Codec in use? Environment: stage Client: WeUC-DESKTOP Desktop Version: 0.2.48 (prod) Build Number: undefined Realm: e1c9ae.uk.sip.weuc.com Call Details: Direction: outbound From: Daniel Bailes (243@e1c9ae.uk.sip.weuc.com) To: 02920560261 (02920560261@e1c9ae.uk.sip.weuc.com) Date: 12/02/2026 CDR ID: 202602-ikf5a3558mokvq6hsjmg Timestamp: 1770905008000 User ID: 6854019b97999b30beaa1ee0

Option to download the transcript and the summary alongside the audio of a call recording.

We have had requests for the option to download the audio of a call recording, but also alongside the audio, download the transcript and the summary as a text file. So essentially, we would have the audio as a WAV file downloaded or MP3, and then alongside that, a download in a either a Markdown or a TXT file containing the summary and the transcript. Or even a PDF. Let's start with a TXT file in this format: Summary: xyz Transcript: abc

Maximise and minimise icons not showing on Windows desktop app upon first load

The classic maximise and minimise window buttons and the 'X' that usually shows on Windows applications wasn't showing for some users upon installing the application for the first time. They had to quit the application and reopen it a second time for the actual buttons to show. Let's investigate if this is a glitch or if it's common behaviour or if it's a one-off or what's going on.