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Last name field on a user
Are we able to remove the requirement to have to enter a last name when creating a user. Some users dont need a last name if the extension is just called Accounts or Sales etc.
Adding a number when creating a tenant
I am trying to build a tenant for a customer as they are being migrated over. It says I need to add a number but I dont want to move the number over yet just create the tenant ready. How can we get round this ?
Missed Calls
We did a couple test calls in-house and although I had 5 missed calls on my desk phone, my mobile app says I have 35.
Fix call transcripts so that they appear 100% of the time
The desktop app works well and we are generally happy with it. I am looking forward to the call transcripts to appear 100 % of the time
Add in product customer support chat for SaaS product
For SaaS users, can we install the web chat feature for Featurebase? @mkundys https://help.featurebase.app/en/help/articles/5984177-messenger-installation?_gl=1*1s74sz1*_gclau*OTY1Mzg0Mjg5LjE3NjgyMTc1NTE.*_ga*MjE2NjUzNTk0LjE3NjgyMTc1NDc.*_gaPYHTHHFWN0*czE3NzE3MzkwNzEkbzUkZzEkdDE3NzE3Mzk4NzQkajQ3JGwwJGgw
Add AI Voice Prompts Directly to Messages
Will there be an option to use a built in tool to create AI IVR messages, as opposed to using a third party like we do with PBXware https://circlecloud.pv-site.com/ Also, could I get admin access to an account to test the UI and functionality of doing tenant builds? Thanks
Persistent meeting chats via channels in messages
It would be great to have the facility to have channels created for every meeting that is formed, and every participant of the meeting would be a member in the channel. Once the meeting has ended, the channel should persist until it's archived by an admin or the meeting creator.
Option to download the transcript and the summary alongside the audio of a call recording.
We have had requests for the option to download the audio of a call recording, but also alongside the audio, download the transcript and the summary as a text file. So essentially, we would have the audio as a WAV file downloaded or MP3, and then alongside that, a download in a either a Markdown or a TXT file containing the summary and the transcript. Or even a PDF. Let's start with a TXT file in this format: Summary: xyz Transcript: abc
Display number of unread items on desktop app icon
We should display the number of unread notifications on the Desktop App icon, the same as we've done with the iOS app. We need to also translate this to the Desktop App, for Windows, Mac, and also the Android app. So if I have 4 missed calls, 4 chat and unread chats, or any number of notifications that I have unread, that same number should be displayed in the icon of the application on the Mac Dock, Windows System Tray, and Android app icon.
Make it clear to users that favourite contacts = BLF keys
Currently, it's not clear for new users that if they mark an extension as a favourite or if they mark a telephone number as a favourite within the Contacts tab, that it would then appear in their BLF on their phone. We need to make it clearer that marking contacts as favourites, in particular marking telephone numbers as favourites, will then send those contacts to the phone, to the desk phone as a BLF. We need to improve the user experience here.
Automatically dismiss notifications once they have been accessed
Currently notifications of messages don’t disappear even if you have read the message. We need to make sure that the number of unread notifications is reduced when a notification is accessed. For example, if I have a notification for a missed call and I access my call history, that notification should vanish. It should become dismissed automatically. Another example is if I have a notification for a new chat (let's say John sent me a message) and I have a 1 under the chat and I have a 1 in the notifications, if I actually manually go into chat and I access John's conversation and I read the message, it should automatically mark the notification as dismissed.
DND auto off?
When setting yourself as DND have a options for it to auto remove at at set time. to reduce risk of forgetting to come off DND after a meeting etc
Presence
To either have more options that are created at a company level or add your own. eg. on break, lunch, in meeting, holiday etc
Ability to add to contact from call list
would be helpfully if when someone call you and they are in your call list if you had a option to add as a new contact
Unable to call Steph
When i click on Stephs name it disappears and the call does not initiate
Logs me out after approx. 4-5 hours
We UC logs me out automatically after 4-5 hours )approx)
Answered called showing as unreturned
Answered both the below calls and says I haven’t. If someone calls me from the office it just says We UC is calling me.
Notifications
expected notifications to show on the relevant tabs. Can explain this in more detail if needed