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Last name field on a user
Are we able to remove the requirement to have to enter a last name when creating a user. Some users dont need a last name if the extension is just called Accounts or Sales etc.
Adding a number when creating a tenant
I am trying to build a tenant for a customer as they are being migrated over. It says I need to add a number but I dont want to move the number over yet just create the tenant ready. How can we get round this ?
Missed Calls
We did a couple test calls in-house and although I had 5 missed calls on my desk phone, my mobile app says I have 35.
Fix call transcripts so that they appear 100% of the time
The desktop app works well and we are generally happy with it. I am looking forward to the call transcripts to appear 100 % of the time
Add in product customer support chat for SaaS product
For SaaS users, can we install the web chat feature for Featurebase? @mkundys https://help.featurebase.app/en/help/articles/5984177-messenger-installation?_gl=1*1s74sz1*_gclau*OTY1Mzg0Mjg5LjE3NjgyMTc1NTE.*_ga*MjE2NjUzNTk0LjE3NjgyMTc1NDc.*_gaPYHTHHFWN0*czE3NzE3MzkwNzEkbzUkZzEkdDE3NzE3Mzk4NzQkajQ3JGwwJGgw
Call Quality
call has as tatic sound, breaks up every know and then. This is on almost all calls. I am over WiFi via desktop app, but works fine over Communicator 7. Could be something simple like the Codec in use? Environment: stage Client: WeUC-DESKTOP Desktop Version: 0.2.48 (prod) Build Number: undefined Realm: e1c9ae.uk.sip.weuc.com Call Details: Direction: outbound From: Daniel Bailes (243@e1c9ae.uk.sip.weuc.com) To: 02920560261 (02920560261@e1c9ae.uk.sip.weuc.com) Date: 12/02/2026 CDR ID: 202602-ikf5a3558mokvq6hsjmg Timestamp: 1770905008000 User ID: 6854019b97999b30beaa1ee0
Add AI Voice Prompts Directly to Messages
Will there be an option to use a built in tool to create AI IVR messages, as opposed to using a third party like we do with PBXware https://circlecloud.pv-site.com/ Also, could I get admin access to an account to test the UI and functionality of doing tenant builds? Thanks
Persistent meeting chats via channels in messages
It would be great to have the facility to have channels created for every meeting that is formed, and every participant of the meeting would be a member in the channel. Once the meeting has ended, the channel should persist until it's archived by an admin or the meeting creator.
Option to download the transcript and the summary alongside the audio of a call recording.
We have had requests for the option to download the audio of a call recording, but also alongside the audio, download the transcript and the summary as a text file. So essentially, we would have the audio as a WAV file downloaded or MP3, and then alongside that, a download in a either a Markdown or a TXT file containing the summary and the transcript. Or even a PDF. Let's start with a TXT file in this format: Summary: xyz Transcript: abc
Maximise and minimise icons not showing on Windows desktop app upon first load
The classic maximise and minimise window buttons and the 'X' that usually shows on Windows applications wasn't showing for some users upon installing the application for the first time. They had to quit the application and reopen it a second time for the actual buttons to show. Let's investigate if this is a glitch or if it's common behaviour or if it's a one-off or what's going on.
Display number of unread items on desktop app icon
We should display the number of unread notifications on the Desktop App icon, the same as we've done with the iOS app. We need to also translate this to the Desktop App, for Windows, Mac, and also the Android app. So if I have 4 missed calls, 4 chat and unread chats, or any number of notifications that I have unread, that same number should be displayed in the icon of the application on the Mac Dock, Windows System Tray, and Android app icon.
Make it clear to users that favourite contacts = BLF keys
Currently, it's not clear for new users that if they mark an extension as a favourite or if they mark a telephone number as a favourite within the Contacts tab, that it would then appear in their BLF on their phone. We need to make it clearer that marking contacts as favourites, in particular marking telephone numbers as favourites, will then send those contacts to the phone, to the desk phone as a BLF. We need to improve the user experience here.
Automatically dismiss notifications once they have been accessed
Currently notifications of messages don’t disappear even if you have read the message. We need to make sure that the number of unread notifications is reduced when a notification is accessed. For example, if I have a notification for a missed call and I access my call history, that notification should vanish. It should become dismissed automatically. Another example is if I have a notification for a new chat (let's say John sent me a message) and I have a 1 under the chat and I have a 1 in the notifications, if I actually manually go into chat and I access John's conversation and I read the message, it should automatically mark the notification as dismissed.
DND auto off?
When setting yourself as DND have a options for it to auto remove at at set time. to reduce risk of forgetting to come off DND after a meeting etc
Google vault icon in search bar
Not sure if this is by design but i get the Zoho vault icon in my search bar on the web app
Android mobile app - Unable to dial - Incorrect number error
When trying to dial a number from the mobile application I receive '“Incorrect Number” The same error is presented when dialing from the call history list. Environment: STAGING Client: Android Build number: 363 Realm: e1c9ae.uk.sip.weuc.com Call Details (Direction, From, To, Date): Direction: inbound From: Karl McNicholas To: 07918274780 Date: 2025-04-07T13:14:17.000Z CDR ID: 202504-a8b281cb-67e2-45f3-8186-73a606781f57 Timestamp: 1744031658000 UserId: 67dc2806ff80a8cf4f967ffe
could not get any of below calls to connect with 2 way audio
after the first failed call with Mike tried Mollie / Mike and couldn’t get a successful call. Can get the logs if you need them
No audio at the start then dropping
Environment: test Client: WeUC-WEB Build Number: v1.3.0 Realm: f4fb92.uk.sip.weuc.com Call Details: Direction: outbound From: Steph Hanlon (230@f4fb92.uk.sip.weuc.com) To: 02045486009 (02045486009@f4fb92.uk.sip.weuc.com) Date: 27/03/2025 CDR ID: 202503-rn6l026n9thur3j9mj99 Timestamp: 1743072291000 User ID: 67bf174cea34e654a0a05a95
Presence
To either have more options that are created at a company level or add your own. eg. on break, lunch, in meeting, holiday etc